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If you are experiencing a problem, have a suggestion, or any other issue related to iTourVideo please click the above button to send an email to the webmaster. |
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| 1. Why is iTourVideo a better overall solution? iTourVideo is a database engine that allows you to market yourself and your properties. The iTourVideo program is seamless and automated to allow any user the ability to take advantage of this unique marketing tool. We offer automated email responses providing your listing information, links for submission to the MLS and an alternate website if you have one. iTourVideo is seamless and simple for anyone to use and maintain. iTourVideo is a one stop solution providing every realtor a cost effective webpage, a individual listing page for each listing, a place to host your media files (pictures, videos and movies) showcasing your properties, a single location to send your clients to view all your listings and a creative way to market yourself to new potential customers. Return to top |
| 2. What features are included with putting my listings on iTourVideo? Once you sign up as an iTourVideo customer, you will receive your own personal webpage with a web address to be used on your business card and marketing materials. You will also be able to feature your listings with the highest quality video presentations available. Return to top |
| 3. Can people search the MLS from my personal webpage? Yes, if supported by your local MLS. You must contact your local MLS and request a IDX form. This form is to be filled out, signed and submitted to your local MLS. The MLS will approve your request and send your the information required to be uploaded into the iTourVideo database. The IDX search engine capability can be completed anytime and updated easily within your account management page. Return to top |
| 4. What is the difference between a Certified Partner and Realtor? iTourVideo allows savvy realtors the ability to create and upload their own media with a simple click of the mouse. If media creation is not your cup of tea, you can use one of our Certified Partners to do the work for you. Our certified partners offer services to photograph your properties, create video presentations, virtual brochures and account management of your webpage. return to top |
| 5. How do I get started with iTourVideo and my personal webpage? You must register and sign up for an account. There is a small one time set up fee and your personal webpage will be available in a matter of minutes! A simple few additional clicks of the mouse can start you on your way to making all your listings available to your clients for viewing. Return to top |
| 6. How long will my listing be active? The listing will remain on your webpage for one year. After one year, the listing will remain but the media (video, photos, etc) will no longer be available for viewing. All inactive listings will appear on your webpage to be used as a marketing tool to sell yourself and your successes to new potential customers. Return to top |
| 7. Can I edit or update my listings? Yes. You simply log into your account, select the listing to be edited and make the changes. Your edited listing will be live in a matter of seconds. Return to top |
| 8. Can I edit or update my webpage? Yes. You simply log into your account, select the listing to be edited and make the changes. Your edited listing will be live in a matter of seconds. Return to top |
| 9. Can my listing include a pdf brochure? Yes. We support standard pdf files which are easily added to your individual listings. Return to top |
| 10. How do I compress the video file? iTourVideo has automated the compression of your video file for ease and simplicity. After your video/movie file is ready, simply compress the file by dragging it on-top of the iCompress Utility provided to you free of charge upon your registration. Save the compressed file to your desktop and use the “upload” button in the listing registration to make your video movie instantly available on your webpage. Return to top |
| 11. How do I upload images or video files? It is simple and seamless! When you enter your listing information, an “upload” button will appear. Simply browse your media files to be uploaded and continue through the listing entry forms. Return to top |
| 12. How many pictures can I have per listing? iTourVideo allows for eight (8) jpeg pictures and one video/movie file to showcase your property. Return to top |
| 13. What size do the pictures need to be and in what format? iTourVideo accepts pictures up to 300K in jpeg, gif and png formats. Return to top |
| 14. What video compression do I use? You need not worry about this technical stuff, our iCompress utility will automatically compress the file in the format needed to be hosted by iTourVideo. Return to top |
| 15. Where do I go if I need help? If you cannot get your answer on our FAQ page, you can email us at support @ itourvideo.com. Return to top |
| 16. How do I post my video or movie to my own website? If you have your own website and want your video available for show at this location, you can copy the link which is automatically emailed to you when you create your listing. Return to top |
| 17. Can I insert a link to my video on the MLS? Yes, theiTourVideo system will automatically send you an email with a link to your video movie file. If your video movie file adheres to the rules of your local MLS, a link to this file can be displayed from within your MLS system. Return to top |
| 18. Can I link to my video on realtor.com? Yes, iTourVideo system will automatically send you an email with a link to your video movie file. If your video movie file adheres to the rules of Realtor.com, a link to this file can be displayed within your Realtor.com listing. Return to top |
| 19. Why is video better than the older “Virtual Tour” technology? iTourVideo takes advantage of the highest quality streaming video effects available for use on the internet. No longer will your customers have to “click” from room to room to view a circular distorted image. iTourVideo hosts true video files or video movie files with sound to give your customers the ultimate experience in viewing your property. Return to top |
| 20. Where is my video being hosted? iTourVideo has inhouse servers to host the files with regular offsite backup and real time mirrored database backup. Return to top |
| 21. How long does it take for my listing to be live on my webpage? iTourVideo's database allows for instantaneous viewing of your listing and media files. Return to top |
| 22. Does iTourVideo create my video? iTourVideo does not create your video movie file. You can do it yourself or work with one of our Certified Partners to create the highest quality presentation using the latest and greatest video technology. Return to top |
| 23. How do I find a Certified Partner to create and handle my listings? Visit our partner information link for a list of our Certified Partners or you can engage a local photographer or videographer to contact us to become a Certified Partner. Return to top |
| 24. How do I become a Certified Partner? If you offer photographic, virtual tours or brochure services to realtors and would like to become a Certified Partner for iTourVideo, please send us your contact and company information via email. If you qualify, iTourVideo will contact you immediately to certify you as a partner and give you the key to growing your business with the most technologically advanced yet simplest solution available! Visit a list of our Certified Partners here. Return to top |
| 25. Do Certified Partners receive their own webpage? Yes. iTourVideo gives our Certified Partners a unique webpage to showcase his current customer base. This webpage is a great marketing tool to obtain new customers by displaying his current success stories! Return to top |
26. How can I compress a movie in the correct format if I am a Mac User?
Additional resources for Mac users can be found below: |
27. The iTourVideo Compression Utility will not run, I receive error messages, how can I fix it? |
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